Steven Madden

Senior Vice President, Business Integration & Artificial Intelligence, Crystal Eye Technology Partners Steven Madden is a senior technology leader focused on modernizing how telecom operators run and scale. With more than 20 years of experience, he specializes in improving Order-to-Cash operations, aligning systems, and applying AI in practical, measurable ways. He brings a hands-on approach to business integration — connecting customer journeys, process design, and quality engineering into a clear execution model. His work helps teams move faster, reduce cost, and deliver more reliable service across broadband and digital platforms. At Crystal Eye Technology Partners, Steven leads Business Integration and AI strategy, helping operators and investors simplify complexity, align their technology ecosystems, and build more scalable, efficient operations.